DIGITALISATION OF SOCIAL SECURITY

The CCSS takes a key step with the launch of its employer services on MyGuichet.lu

With the official launch of its online services in the business eSpace on MyGuichet.lu, the Social Security Centre (Centre commun de la sécurité sociale – CCSS) is ushering the relationship with employers and their representatives into a new digital era.

The launch of online services in the business eSpace on MyGuichet.lu marks a key milestone for the CCSS in its digitalisation and administrative simplification strategy and, more broadly, for the entire social security system. Providing this digital offer is part of a broader vision: to roll out online services offered by the CCSS, which will gradually pave the way for other social security institutions.

The deployment of online services aims to simplify procedures and secure exchanges, with a clear goal: reducing the administrative burden for employers and their representatives while bringing the institution closer to its users. The success of this large-scale project also relies on close collaboration with the CTIE, particularly regarding design and user experience.

Services tailored to the type of employer

Employers who still use paper forms can now access a centralised and simplified online management system, including declarations (entry/exit, wages and work incapacity), consultation of their data (affiliations, wages, etc.), generation of certificates, as well as receiving documents via eDelivery (monthly account statements).

Employers and their representatives (e.g., fiduciary companies) who use the SECUline platform maintain their usual declaration method while gaining access to additional services such as data consultation, certificate generation, and receipt of documents digitally (eDelivery).

Temporary employment agencies, self-employed persons (independent professionals, artisans, and merchants), and agricultural operations will have access to these services at a later stage.

A digital offer structured around for key areas

In the business eSpace on MyGuichet.lu, under the “Health & Social Security” section, online services are organised into four activity areas:

Affiliations

• Entry and exit declarations
• Request for social security number for an insured person
• Receipt of affiliation acknowledgment via electronic deposit (eDelivery)
• Consultation of affiliations
• Generation of certificate stating number of employees

Wages & work incapacity

• Declaration of wages and work incapacity
• Consultation of wages
• Generation of certificate stating the total wage bill
• Available since 2024: declaration of accidents at work or commuting accidents without certification of a business eSpace
• Available from 2026: receipt of employees’ electronic work incapacity certificates (eCIT) and many more new features

Calculation, invoicing & accounting

• Consultation of contributor account balance history and recent payments
• Receipt of monthly account statement (invoice) via electronic deposit (eDelivery)
• Request for direct debit (SEPA mandate)
• Available from November 2025: request for credit balance reimbursement
• Generation of account statement summaries
• Generation of certificate for public tenders

Employer area

• • • Class of the Mutualité des employeurs (MDE)
    • Bonus-malus rate of the Association d’assurance accident (AAA)
    • Contribution rate for the Service de santé au travail multisectoriel (STM)
    • Information on SECUline membership, if applicableConsultation of employer parameters:

Access to CCSS services on MyGuichet.lu

To use CCSS online services, simply certify your business eSpace on MyGuichet.lu. All related information is available in the section “How to certify your CCSS business eSpace on MyGuichet.lu” at: ccss.lu/myguichet-e

Press release initially published by CCSS.

Press contact at the CCSS
Anne GRULMS
Head of Communication
4, rue Mercier | L-2144 Luxembourg | Tel.: (+352) 40141-3900
ccss.communication@secu.lu | www.ccss.lu

About the CCSS
The Social Security Centre (Centre commun de la sécurité sociale – CCSS) is an autonomous public body under the supervision of the Ministry of Health and Social Security and the responsibility of a Board of Directors. The main tasks of the CCSS are to register insured persons and organise computerisation on behalf of the various social security institutions.